Qq9 Privacy Policy — Your Data is Fully Protected

This Privacy Policy qq9 Applies to all services on the platform — from the moment you visit our website, create an account, play a game, or interact with us in any way.

qq9 An online gaming platform built for users in Bangladesh. We follow international data protection standards and treat user privacy as our highest priority.

• This policy is available in both Bengali and English. In the event of any conflict, the English version shall prevail.
• If you do not agree to this policy, please refrain from using our services.
• We do not knowingly collect data from anyone under the age of 18.

We only collect data that is strictly necessary to operate our services. See the table below for details:

qq9 We collect data through several methods. You have the right to know about each one:

• Directly from you: Information provided via registration forms, KYC uploads, support chat, or email.
• Automatically: Automatically, while you use the site via cookies, log files, and tracking pixels.
• From payment providers: Transaction details processed via Mobile Pay, Nagad, or Rocket.
• From game providers: Technical data from your game session as logged by the game server.
• From identity verification services: From third-party verification providers during the KYC process.

We use your data solely for specified purposes. It is never used for anything beyond what is listed below:

• Account Management: Registration, login, password reset, and profile updates.
• Payment Processing: Processing deposits and approving withdrawals.
• Security Assurance: Prevention of fraud, hacking, and account abuse.
• Legal compliance: KYC verification and strict AML (Anti-Money Laundering) compliance.
• Service Improvement: Analysing usage patterns to enhance your experience.
• Sending Notifications: Important updates, security alerts & offers (with your consent).
• Providing support: Helping you resolve your issues.

qq9 We do not sell your personal data or share it with third parties for advertising purposes. Data may be shared only in the limited circumstances outlined below:

• Payment Processing: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the data required to complete a transaction.
• Game Providers: Licensed game providers such as Pragmatic Play and Evolution receive only the minimum data necessary to operate their games.
• KYC Services: Third-party verification services that are registered and certified.
• Legal Obligations: Upon a valid court order or lawful request from a government authority.
• Business Changes: This policy remains in effect in the event of a company acquisition or merger.

qq9 This website uses cookies — small text files stored in your browser that help us improve your experience.

You can disable cookies through your browser settings. However, turning off essential cookies may cause certain features of the site to stop working.

We use industry-standard technology and practices to keep your information secure:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Database Encryption: Sensitive data is stored in encrypted form at all times.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: An independent team of third-party experts regularly audits our systems.
• Staff Training: All our staff receive regular training on data protection.

We don't keep your data longer than necessary. That said, certain information must be retained for a specific period due to legal requirements:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: 5–7 years, as required by financial regulatory authorities.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 1 year for dispute resolution purposes.
• Cookies Data: Typically deleted within 2 years.

Once the retention period expires, data is securely deleted or anonymised.

You have certain important rights over your own personal data. qq9 We respect the following rights:

To exercise any of these rights, email us at support@qq9.online. We typically respond within 30 days.

qq9 We do not provide services to anyone under 18 or knowingly collect their data. Age verification is mandatory during our registration process.

If we discover that data has been collected from anyone under 18, we will delete it immediately and close the associated account.

qq9 reserves the right to update this Privacy Policy. For significant changes, we will notify you in advance:

• A notification will be sent to your registered email address.
• A notification will be displayed in the app or on the website.
• The date of the latest update will be displayed at the top of the page.

Continued use of the site after any changes constitutes acceptance of the updated policy. If you do not agree to the changes, you may request closure of your account.

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: support@qq9.online
• Live Chat: Chat button at the bottom-right of the site (6:00 AM – 2:00 AM)
• Response Time: We typically respond within 24–72 hours.